We will provide care instructions with your order to ensure your cake stays fresh and your balloons last longer.

Write a clear and concise answer to guide your customers.

Our helium balloon bouquets come pre-inflated, styled with satin or custom ribbon, and paired with a coordinating, wrapped balloon weight.

Simply enter the recipient’s information on the product page, then add each item to your cart individually. Once you’ve added all your selections, proceed to checkout. It’s that easy.

Typically, your order will arrive during the time slot given on that delivery day.

At this time we don’t have a location open to the public. Feel free to check back at a later date.

12pm. On some busier days, we can become fully booked for the day. If the option is not available online, always feel free to call and we can see if any availability is possible.

Please note: delivery may be delayed due to situations beyond our control, for example: adverse weather conditions, traffic congestion or delays or increase in demand. Our Customer Service Team will update you if anything changes with your order.

Same day orders cannot be canceled. Give us a call to reschedule. We are likely in route. Due to the prep, stock pulling and fast paced work nature of our process , we're likely unable to make any changes.

Next-day orders Can only be rescheduled. You have a 3 hour window to contact us after order was placed. Due to the prep, stock pulling and fast paced work nature of our process , we're likely unable to make any changes after this period. Fees may apply.

Cancellation requests must be made by contacting us by email or by phone. Refunds will be issued to the original payment method within 5-7 business day. Fees may apply. If you need to cancel your order, we're able to arrange this within 5 working days before the due date of your delivery. If cancellation happens outside of this window, this will be assessed on a case by case basis and a cancellation fee will apply due to the non reusable helium, labor and time invested. Expect a fee of 20% of entire order cancellation fee.

Our gift delivery cancellation fee is in place to cover the costs associated with preparing and delivering your order. When an order is placed, we immediately begin the process of assembling and preparing your surprise, and we allocate resources and personnel to ensure that your delivery is made on time and with the utmost care.

If an order is cancelled, our team has already invested time and resources into preparing the order and coordinating the delivery, which cannot be easily recouped. In addition, cancellations may prevent us from accepting new orders, which can impact our ability to serve other customers.

We want to provide the best possible service to our customers, and our cancellation fee helps us to ensure that we can continue to do so. However, we understand that unforeseen circumstances can arise, and we are happy to work with you to try to find a mutually agreeable solution.

Thank you for your understanding, and we hope to continue to serve your gift delivery needs in the future.

We are located in the beautiful Polk County. Located in the geographic center of Florida and along Central Florida’s I-4 corridor.

Grand Rosiér is always on the go so our business is studio and mobile-based. We love the flexibility of preparing orders for our clients at all hours. We do not have a retail store, but we work out of a design studio not open to the public yet.

We operate as an online-based gift delivery service, which allows us to provide our customers with the convenience of placing orders from the comfort of their own homes or offices. Our online platform also enables us to offer a wider selection of products, competitive pricing, and efficient delivery options. 

Currently no. However sometimes we may ask our courier to document person of contact for verification purposes.

We are unable to accept returns. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold.

Sadly, not at the moment. We are central Florida based and we only deliver locally.

Grand Rosiér uses the highest quality, professional-grade balloons and materials. We have tried and tested hundreds of professional-grade balloons to find the best of the best in performance and color selection. 

Grand Rosiér is a haven of unmatched luxury, distinguished by an extraordinary experience that goes beyond the ordinary. What makes us stand out is our commitment to ensuring you and your recipient feels uniquely valued. Unlike companies that merely drop boxes on porches, we redefine the art of service. Your journey with us, meticulously designed from exploration to delivery, reflects a commitment to adding sophistication and significance to your celebrations. We are not just a point of transaction; we are partners in creating moments that resonate.

Our pride lies in not merely meeting but exceeding your expectations, providing a service that's both personal and indulgent. You're not just a customer; you're an essential part of our narrative, and we strive to make every moment with us truly special.

Embrace a world where every detail is crafted with care, where warmth meets luxury, and where your experiences are adorned with the finest expressions of affection. From the carefully selected ribbons to the personalized notes, each element is chosen with meticulous care to ensure that your surprise is not just delivered but presented as a masterpiece.Our finishing touches are the fine threads that weave the tapestry of your moment, adding a layer of sophistication and thoughtfulness. Whether it's the elegant wrapping or the attention to detail in every arrangement, we believe that the smallest elements make the grandest impact. Welcome to Grand Rosiér—where your individuality is celebrated in every interaction."

Rant over.

As we continue to grow, we're expanding beyond being solely a flower and balloon delivery service. Soon, you can elevate your experiences with additional exquisite offerings, including luxurious perfumes, cuddly stuffed animals, and enchanting candles.

At Grand Rosiér, we believe in curating a comprehensive suite of products that complement the richness of your celebrations. Whether it's the captivating scent of our exclusive perfumes, the cuddle-worthy companionship of our plush animals, or the warm glow of our beautifully crafted candles, we're dedicated to adding layers of luxury to every moment.

Stay tuned as we unveil these new additions, and join us on this exciting journey of expansion and refinement. Grand Rosiér is evolving, and we can't wait to continue creating enchanting memories with you, now with an even more diverse range of offerings. Thank you for being part of our growing family!

Currently we do not deliver to Poinciana, Frost Proof, Fort Meade, Mulberry and Polk City.

We always retain the wonderful element of surprising the person you’re sending a surprise to. If our delivery driver knocks on the door and there is no answer, our customer service team will call to the recipient’s phone number. If no one answers, we may call you to ask to advise. If our driver is at a business or residence where there is a safe location we will leave it in a safe place, and then leave a voicemail for your recipient to let them know they have a delivery. We’ll leave our information as well so that they can reach out in case there are any concerns. In occurrences when we do not feel like there is a safe place to leave the gifts, we return them to the shop and notify you and your recipient, letting your recipient know to reach out to us to reschedule the delivery of a fresh arrangement at a time that works best for them.

No. All orders are subject to delivery.

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind product which cannot be replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occassionally, substitutions or flowers and/or containers happen due to weather, seasonality, and market conditions which may affect availability. If this is the case with the item you've selected, we will ensure the style, theme, and color shceme of your arrangement is preserved and will only substitute items of equal or higher value.

If any design elements are of major importrance to your order, please inclue them in the florist instructions at checkout or contact us to ensure availability.

Yes. At this moment, our focus is on providing the exceptional freshness and beauty of real flowers to our valued customers. However, we are excited to share that we have plans to introduce preserved flowers as an additional option in the near future.

The demand for a lasting and enduring gift is important to us, and we are working diligently to ensure that when preserved flowers become available, they meet the same standard of excellence that you expect from Grand Rosiér.

Thank you for your understanding and patience as we evolve our offerings to provide you with an even wider range of choices. We look forward to continuing to be a part of your special moments."

Of course. Although we suggest you opt for delivery the day before to ensure the enjoyment of your gift the morning of.

However, at dawn delivery availability is an option. This guarantees you an early priority delivery time. Between 5am- 9am. Please select this time for a priority delivery time.

We do not deliver after 12pm noon.

Of course. We think it’s one of the nicest ways to show your care and love. There are so many studies that show the immense benefits of sending gifts to someone who is in the hospital. We have special relationships with all the hospitals in our area and know the ins and outs of delivering there. Rest assured our customer service specialist will reach out to the hospital and confirm that your recipient is approved to receive flowers and keep you closely updated if anything about the delivery arises.

Our customer service specialists are very well trained to help you and are motivated to make sure everything is perfect. We’re at the ready for just that. Let us know the new information and we’ll happily update your order if it hasn’t departed from the shop. Call/Text us at 863-900-LOVE or email info@grandrosier.com at any time for immediate service.

We’ll need the recipient’s name, the address where you want us to deliver to, and the phone number for your recipient. Most people like to send a thoughtful card message along with the flowers, so you can prepare this in advance, or you can work with our talented service team who are well versed in composing meaningful card messages that convey what you want. If ordering online or through mobile, you also have the option to leave a video card message. A video card message delivered with your arrangement is a truly amazing and novel way (a benefit only the Grand Rosiér offers) of communicating a super meaningful message to your recipient. There is no charge at all for a card message or video card message. We’ll ask just for all normal billing information. All information communicated is highly private and secure.

We don’t think that will happen. With our truly exceptional staff and whole-hearted concentration on raising the bar for the gifting industry in its entirety, Grand Rosiér will move mountains to delight you and your recipient with each delivery. If your recipient’s gifts are anything less than what you had in mind when you were ordering, we want to know. We implore you to advise us so we can make it right with you and the recipient of your gift. Call us at 863-900-LOVE or email info@grandrosier.com and see just how much we care.

During special occasion months, such as: Valentines, Easter, Mother’s Day and Christmas, we encourage a week’s notice to fulfill your orders accordingly.