Pretty Premium

To ensure the longevity and vibrancy of your Grand Rosiér fresh flowers, here are some essential care instructions:

1. Immediate Unboxing:
   Upon receiving your floral masterpiece, promptly unbox the arrangement to allow each blossom to breathe and soak in its surroundings.
2. Fresh Water, Happy Blooms:
   Place your flowers in a clean vase filled with fresh, lukewarm water. Trim the stems at a slight angle before placing them to facilitate optimal water absorption.
3. Remove Foliage Below Waterline:
   Remove any foliage that may be submerged in water to prevent bacterial growth, ensuring a clean environment for your flowers.
4. Refresh Water Every Few Days:
   To maintain freshness, change the water every two to three days, and trim the stems at an angle to encourage continued hydration.
5. Avoid Direct Sunlight and Drafts:
   Display your floral arrangement away from direct sunlight and drafts, as extreme conditions can hasten the aging process of the blooms.
6. Optimal Room Temperature:
   Keep your flowers in a cool environment with temperatures ranging between 65-75°F (18-24°C) to extend their beauty.
7. Avoid Fruit Bowl Proximity:
   Flowers are sensitive to ethylene gas emitted by fruits. Keep them away from the fruit bowl to prevent premature wilting.
8. Handle with Care:
   Gently handle the blooms and avoid squeezing or pressing them, preserving their delicate beauty for an extended period.

At Grand Rosiér, we believe that the language of love is spoken through fresh blooms. Follow these care instructions to ensure your floral arrangement not only graces your space but does so with enduring elegance. Each blossom is a testament to our commitment to delivering moments of beauty and joy.

Delivery Address Accuracy: Please double-check and confirm the accuracy of the delivery address, including any specific delivery instructions, to prevent any delays or issues.

Modification Requests: Any modification requests or concerns regarding an order must be communicated to our customer support team within 48 hours of the scheduled delivery.While we understand circumstances may arise, the no-refund policy is in place to uphold the quality and integrity of our creations. Your satisfaction is of utmost importance to us, and we appreciate your understanding of our policies as we strive to provide you with an exceptional experience at Grand Rosiér.

Customer Support:
For any inquiries or assistance, our dedicated customer support team is available to ensure your experience is exceptional. Contact us promptly regarding any concerns with your delivery or the condition of your gifts. 863-900-LOVE

At Grand Rosiér, your satisfaction is paramount. Following these guidelines will guarantee the longevity and beauty of your floral and balloon compositions, ensuring your gesture is received with the utmost joy and appreciation.

At Grand Rosiér, we understand that the availability of specific flowers and balloons may vary due to seasonal and regional factors. To ensure your delivery is as delightful as intended, we reserve the right to make substitutions of equal or greater value.

Substitution Criteria:

1. Quality Assurance: Substitutions are made with careful consideration for maintaining the overall quality, style, and color scheme of your selected arrangement.
2. Floral Variations: In instances where a specific flower is unavailable, our skilled florists will substitute with a bloom of similar appearance, maintaining the integrity of the design.
3. Balloon Alternatives: For helium balloons, we may substitute with an equally charming design, ensuring your balloon arrangement aligns with the occasion and sentiment.

Communication of Substitutions:

1. Prior Notification: While we strive to fulfill every order exactly as pictured, in some cases, substitutions may be necessary. Our commitment to customer satisfaction includes notifying you of any significant changes before finalizing the delivery.
2. Customer Consent: Before making substitutions, our team will make attempts to contact you to discuss available alternatives. Your satisfaction is our priority, and we want to ensure the final creation exceeds your expectations.

Ensuring Your Satisfaction:

1. Customer Support: Our dedicated customer support team is readily available to address any questions or concerns you may have regarding substitutions or your order in general.
2. Refund or Replacement: At Grand Rosiér, we take great pride in crafting and delivering exquisite floral and balloon creations. Due to the nature of our products, we regret to inform you that we do not offer refunds once an order has been placed.

By placing an order with Grand Rosiér, you acknowledge and accept our Right to Substitution Policy. We appreciate your understanding and trust in our commitment to delivering beautiful, high-quality arrangements that encapsulate the essence of your sentiments.

Float time may vary based on temperature, environment, and handling. Balloons should not remain in bags. Always unbag balloons upon receipt to ensure better float time. Longevity is not guaranteed for any balloon taken outside.

Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times.

Environmental Responsibility:
Our balloons are made with environmentally friendly materials, reflecting our commitment to sustainability without compromising on elegance.

Balloon Care Instructions:

1. Mindful Placement:
   Place helium balloons away from heat sources, as exposure to high temperatures can affect their float time and overall appearance.
2. Gentle Handling:
   Handle helium balloons with care to prevent accidental punctures or damage, ensuring they stay afloat and elegant throughout your celebration.
3. Proper Disposal:
   When it's time to bid farewell to your helium balloons, please follow eco-friendly disposal practices to minimize environmental impact.

With these important helium balloon details and care instructions, we aim to enhance your celebration experience by delivering not only elegance but also the longevity of joy. Elevate your moments with Grand Rosiér's exquisite helium balloons.